Southwest Airlines, bag lost (never recovered): you may be owed up to $3,800 per passenger (the current us dot-set liability cap for domestic itineraries).
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You may be owed up to $3,800 per passenger (the current us dot-set liability cap for domestic itineraries). This is the maximum a US airline can limit its liability to — many pay less, based on your bag and contents' actual documented value. A bag is usually only officially declared "lost" after 5-14 days of not turning up, but file your claim as soon as you suspect it, don't wait for that declaration.
You may be owed up to $3,800 per passenger (the same liability cap that covers loss). Airlines will often repair or replace the bag itself rather than pay cash. Report damage before you leave the airport if at all possible — most airlines require this within 24 hours, and some only accept claims filed at the airport counter.
Southwest has one of the better on-time-baggage records among major US carriers, but claims still go through the Baggage Service Office at your arrival airport, same as everyone else.
Southwest Airlines is a US carrier, so US DOT rules set the domestic liability cap — though the Montreal Convention still applies on Southwest Airlines's international itineraries.