Have a question about TravelSmarter? Need help with your subscription? Found a bug? We're here to help. Choose your issue type and we'll get back to you as fast as possible.
Fill out the form below and we'll get back to you as soon as possible.
How long does it take to get a response?
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For most inquiries (Monday-Friday, 9am-5pm BRT), you'll get a response within 2-4 hours. Urgent issues like account lockouts or refund requests are handled within 1-2 hours. On weekends or late evenings, responses may take 24-48 hours.
I'm requesting a refund. How quickly will I get it?
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We process refund requests within 1 hour of verification and initiate the refund to your original payment method. The refund appears in your account within 5-7 business days (depending on your bank). You don't need to provide proof—if you're not satisfied after 30 days, we'll refund you.
I found a bug in the app. How do I report it?
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Email
[email protected] with details about what happened (what you were doing, what went wrong, what browser/device you're using). Include screenshots if possible. We'll prioritize bug reports and respond within 4 hours during business hours.
Can I get a refund after 30 days?
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Our money-back guarantee is for 30 days from account creation. After that, refunds are handled case-by-case. Contact
[email protected] to discuss your situation. We'll work with you if there's a legitimate issue.
How do I cancel my subscription?
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Log into your account and go to Settings → Billing → Cancel Subscription. You can cancel anytime with no penalty. You'll keep access until the end of your billing period. No need to email us unless you have issues with the cancellation process.
I forgot my password. How do I reset it?
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On the login page, click "Forgot Password" and enter your email address. You'll receive a password reset link within 2 minutes. Click the link to set a new password. If you don't see the email, check your spam folder or contact
[email protected].
I want to change my plan. How do I upgrade or downgrade?
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Log into your account → Settings → Billing → Change Plan. Choose your new plan and the change takes effect immediately. If you're upgrading, you'll be charged the difference. If you're downgrading, the credit carries over to your next billing period.
How do I request my data (GDPR)?
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Email
[email protected] with "Data Request" as the subject line. Provide your full name and account email. We'll send you a copy of all your personal data within 30 days (as required by GDPR). You can also request deletion of your account from your Settings page.
We want to help you as quickly as possible. Before emailing, check if your question is answered in these resources:
Use the form above and we'll get back to you as soon as possible. We read every message and respond personally. No bots, no automated responses.
We're based in Rio de Janeiro and operate Monday-Friday, 9am-5pm BRT. We respond to all emails during business hours and handle urgent issues immediately.