1. Introduction
TravelSmarter ("we," "us," "our," or "Company") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains our information practices, what type of information we collect, how we use it, and the rights you have in relation to it.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
We collect information you provide directly to us, such as:
- Account Information: First name, last name, email address, password, payment method
- Profile Information: Travel frequency, preferred destinations, airline/hotel loyalty programs
- Communication Data: Messages, feedback, support requests, survey responses
- Payment Information: Processed securely through Stripe (we never see your full card details)
We also collect information automatically, such as:
- Usage Data: Which modules you access, which hacks you save, which alerts you click
- Device Information: Device type, operating system, browser type, IP address
- Analytics: Page views, time spent, clicks, scroll depth (via Google Analytics)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your subscription and payments
- Send you transactional emails (confirmations, receipts, alerts)
- Send you promotional emails (with option to unsubscribe)
- Respond to your inquiries and support requests
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
- Personalize your experience and send relevant alerts
4. Information Sharing
We do NOT sell your personal information. We only share information with:
- Service Providers: Stripe (payments), SendGrid (email), Google (analytics), Cloudflare (security)
- Legal Compliance: When required by law or to protect rights/safety
- Business Transfers: If acquired or merged with another company
5. Your Data Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data (with exceptions for legal requirements)
- Portability: Receive your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails anytime
To exercise these rights, email us at [email protected] with "Data Request" in the subject line.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data in transit
- Passwords hashed and salted (never stored in plain text)
- Regular security audits and penetration testing
- Compliance with GDPR and CCPA requirements
- Access controls limiting employee data access
However, no method of transmission is 100% secure. We cannot guarantee absolute security of your information.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Understand how you use our Service
- Remember your preferences
- Show you relevant alerts
You can disable cookies in your browser settings, but this may affect Service functionality.
8. Third-Party Links
Our Service may contain links to third-party websites (airline sites, hotel booking sites, etc.). We are not responsible for their privacy practices. Please review their policies when you visit their sites.
9. Children's Privacy
TravelSmarter is not intended for users under 18 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.
10. Data Retention
We retain your data for as long as your account is active. If you delete your account, we delete your personal information within 30 days (except where required by law for tax or legal purposes).
11. International Transfers
Your information may be transferred to and stored in countries outside your country of residence. These countries may have different data protection laws. By using TravelSmarter, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy at any time. We will notify you of material changes via email or prominent notice on our website. Your continued use of TravelSmarter after changes means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices:
- Email: [email protected]
- Mail: Travel Smarter, Privacy Team
Av. Jarbas de Carvalho, nº 355, apto. 305
Recreio dos Bandeirantes
Rio de Janeiro – RJ
CEP 22795-445
Brasil - Support: Visit our Contact Support page
This Privacy Policy is effective as of June 4, 2026.